As technology evolves, it become inseparable to our daily life. Having a great knowledge of the digital world is also become essential. This is the reason I choose this course.
This is a unique course compare to others marketing module. Firstly, it has its own digital study platform (Canvas). Although I have struggled to it at the beginning, it becomes handy and convenience when you get used to it. Secondly, I believe that not everyone has written a blog post before. Thanks to this module it gives us the opportunity to write our first blog and assess in this creative way. Finally, due to the peer comment, it can mostly guarantee student between would have interaction.
Other than this, as a fresh graduate, there is one thing that make me consider the most is ‘’how the future of work is ?’’ Recruitment in a digital world has also changed. Recruiters tend to see the candidates’ social media profiles like LinkedIn, twitter or Facebook. So, an intense social media audit is necessary before applying for any job.
Digital literacies carry great importance now. It surges your ability to think innovatively and makes you operate the social media platforms more effectively. Learning and grasping how digital world operates is a task that will take time but soon it will reap positive and unexpected benefits.
Reflection:
The advent of digital age has been progressing tremendously till now. And with progression it has brought pros, cons, concern and potential to our lives. We are connected to everyone globally which gives us the ability to create and share knowledge with the people all over the world. Education is no longer confined to schools and colleges. I am now progressing towards a virtual world where you can have jobs and educational classes on an internet. Truly, the progression has made our lives more productive.
GIF from gifchy.com
So, for instance, I am a fresh graduate and need a job. I have multiple options readily available on internet. Applying for a job is just a click away. And even most recruiters judge a candidate based on their social media profiles. The way we post comments and even like different things on Facebook are all true representation of how we are as a person. So, before posting something you should give a thought whether you want a recruiter to assess you on that post or not.
What I personally feel is, Facebook is a non-professional platform for an individual unless you have a business page on Facebook. I would keep my Facebook profile private from the recruiters. On the other hand, LinkedIn or twitter accounts are highly professional. That’s why digital literacy is highly important to have successful careers in this era. It can have good and bad consequences both depending on how one operates the digital media. Be careful on what you share, it might give you a huge backlash later.
With increased competition within the beverage industry, Coca Cola Company has for the past few years been forced to integrate a variety of strategic approaches focused on promoting the aspects of growth and development (Bouwman et al., 2018). One of the strategies that the managerial department have considered more centres in the digital business model. From an entrepreneurial point of view, the digital business model which regards to the application of technological tools in business practices have in different ways helped in advancing various aspects of the business. Therefore, this blog intends to evaluate the ways in which the digital business model have contributed to the success of the Coca-Cola Company.
image from bemidjicoke.com
The application of digital business model at the Coca-Cola Company has helped in enhancing communication strategy within the organization. While assessing some of the most fundamental aspects involved in redefining the future success of an organization, communication has remained one of the critical factors involved in the growth and development of a company (Hänninen et al., 2018). Therefore, companies such as Coca-Cola Company have been on the forefront in devising effective strategic approaches centred on strategizing communication. In a typical organization, effective communication strategy helps in promoting a cultural organization based on higher productivity and profitability. Therefore, with the primal focus of enhancing the effectiveness of communication at Coca-Cola Company, the company has managed to gain a consistent growth. The managerial department has had to implement the digital business model in improving the efficiency of their interaction. The idea has helped in encouraging the company’s success.
image from valuewalk.com
Increased
marketability is also a way in which digital
business model has helped in promoting success at Coca-Cola Company. Marketability could be delineated as the ability
to market goods and services to customers effectively (Parviainen et al., 2017). According to reports presented
recently, Coca-Cola Company has managed to increase its sales in different
parts of the globe thus having a higher revenue. The increase has successfully been attained through the enhanced ability to
market goods and services to different parts of the world regardless of the
increased competition within the beverage industry. The organization has in
various ways applied digital marketing in acquiring this benefit. Through the
use of different digital marketing tools such as social media and different
analytic tools, the company has managed to effectively prioritize its
advantages while at the same time gaining higher productivity and
profitability. The strength in marketability has similarly helped in enriching
the aspects of growth and development to a whole new perspective.
Image from facebook.com
While
still on the idea of marketability, digital
business model has been of great significance bearing the fact that it has
allowed the company to monitor its customers accordingly. The attestation could
be elucidated further considering that through the application of different
digital tools such as social media outlets, the marketing department has
managed to communicate with all customers and clients efficiently (Bouwman et al., 2018). The enhanced form of
communication has allowed the company to attain a higher customer demand and
satisfaction rate which has helped in promoting other aspects of the business.
One way in which increased demand and satisfaction has supported success in the
business centers on the increased competitive advantage. Through being able to
communicate with customers efficiently, the company has managed to understand
all customer’s needs and desires thus providing quality services and products
that would suit the customers’ demands. The approach has helped in increasing
the revenue rate acquired by the company while at the same time promoting the
aspects of growth and development within the organization.
Image from coca-colahellenic.com
On
a different point of view, the digital business model has helped the company in
making better decisions. In every organization, decision making is at all times
considered one of the most fundamental concepts that sometimes tend to
determine the future success of an organization. The notion centers on the argument
that companies that enact better decisions tend to have a higher success rate
compared to other companies (Parviainen et al., 2017).
In this case, better decision making has enabled the company to serve its
customers accordingly while at the same time implementing an organizational
culture based on high workability and profitability. Through better decisions
making, the managerial department at Coca-Cola Company has at a significant
rate been able to effectively conduct different business activities including
processing, distribution and even retailing services. Also, better decision
making processes has helped in enhancing public relations while at the same
time improving its relationship with all its stakeholders. The enhanced
relationship with stakeholders has helped the company acquire most of its
anticipated goals and objectives thus allowing the company to be more
successful.
In conclusion, digital business modelling has in different ways favoured the growth and development of Coca Cola Company thus making its one of the most successful companies within the beverage industry. The company has in recent years managed to integrate multiple digital tools in manufacturing, processing, distribution, marketing, and other areas. Some of the digital tools used by the company that has made it more successful include the internet, social media tools, business analytics tools, websites, and other relevant customer relationship management tools (Rachinger et al., 2018). With the aim of maintaining consistent growth and development, the managerial department at Coca-Cola Company should consider implementing other digital tools based on the changing technology.
image from ccep.com
References:
Bouwman, H., Nikou, S., Molina-Castillo, F. J., & de
Reuver, M. (2018). The impact of digitalization on business models. Digital
Policy, Regulation and Governance, 20(2),
105-124.
Hänninen, M., Smedlund, A., & Mitronen, L. (2018).
Digitalization in retailing: multi-sided platforms as drivers of industry
transformation. Baltic Journal of Management, 13(2),
152-168.
Parviainen, P., Tihinen, M., Kääriäinen, J., & Teppola,
S. (2017). Tackling the digitalization challenge: How to benefit from
digitalization in practice. International Journal of Information
Systems and Project Management, 5(1), 63-77.
Rachinger, M., Rauter, R., Müller, C., Vorraber, W., &
Schirgi, E. (2018). Digitalization and its influence on business model
innovation. Journal of Manufacturing Technology Management.
Operating
in an extremely competitive digital environment, Apple seems to have the edge
over its competitors if the steady increase in revenue in the last couple of
years is a reference point. At the core of its immense success is a business
strategy that worked so well to Apple’s advantage. Part of its business strategy
includes product differentiation both in functionality and design and “building and expanding its retail and online stores
and third-party distribution network to effectively reach more customers and
provide them with a high-quality sales and post-sales support experience.” Such
rapid expansion both in online stores and physical distribution network brings
with it both challenges and opportunities that this post seeks to unravel.
Opportunities and Challenges in the Online Apple Store
Apples’ special focus on the customer is perhaps the company’s biggest asset. In a bid to improve the customer’s experience, app developers have the authority to build apps, a concerted effort to expand the customer’s experience. The company’s revenues skyrocketed partly because of the sales from apps in the online App Store, creating an important base for a competitive advantage. The creation of Apple Pay felicitates is a hustle-free and safe mode of payment in the online App Store, further enhancing the customer experience.
image from bbc.co.uk
Consistent
with its policy of putting the customer first, Apple ensures that apps
developed by third parties meet stringent guidelines in their development
because the buck stops with the company when the apps fail to meet the
customer’s needs or expectations or when they fail in functionality. Therefore,
not accidental when you see Apple quickly taking responsibility for certain
apps malfunctioning and promptly trying to resolve them, often with an apology.
This aspect is because Apple understands that unbridled negative customer
experience can rapidly spill over and negate the progress the company has made
over the years.
Apple’s success in creating a large market share of loyalists is perhaps another attestation to its focus on the customer’s experience. As their products become more ubiquitous, efforts exist to ensure the maintenance of this focus. Consequently, the company has come up with innovative ways of bringing more customers to the fold. Currently, Apple offers coding classes for children free of charge. Futuristic as it may seem this effort, undoubtedly, endears the company to the future generation of Apple brand loyalists thus maintaining and even improving its market share.
image from apple.inc
Opportunities and challenges in operating in physical locations
In the recent past, Apple placed a special
focus on the expansion of its physical retail outlets across the globe,
sometimes closing small stores and opening larger outlets in different
locations. With more than 506 retail shops spanning more than 25 countries by
2018, the company’s revenue is a direct result of an exponential expansion that
skyrocketed, making it one of the most profitable global retail outlets. With
sales of more than USD 16 billion in 2011, Apple entered the list of top tier
retail stores on the planet. According to Apple CEO Tim Cook, the runaway
success of the iPad partly attributes to the strategic location of these retail
shops since its launch in 2010. Many of these retail stores are in big shopping
malls. Therein lies a big opportunity; easy access to customers.
A good number of flagship stand-alone stores were constructed in upmarket locations. Their award-winning architectural design speaks volumes about the aesthetic value the company attaches to its retail stores. The recently redesigned Store in San Francisco is a case in point. The eye-catching large glass entry and a big open space where customers can meet up and socialize is an effort by Angela Ahrendts – the company’s Senior Vice President of Retail, to turn the Apple Stores into “town squares” a model Apple intends to apply to all outlets globally. Inside the redesigned stores there are “creative pros” who offer expert advice to customers in the “Genius Bar”. By doing this, Apple has succeeded in creating a one-stop tech store where customers can meet, buy Apple products and get expert advice all under one roof.
image from cnet.com
The creation of “The Plaza- a place created for public concerts and which has free Wi-Fi is another out–of-the-box strategy that Apple uses to create an unforgettable customer experience. " Today at Apple," a series of educational and creative programs are intended to motivate customers to learn new skills in furtherance of their passions. Since its inception in 2016, the program has played a central role in Apple’s quest for its retail expansion.
image from cnet.com
Notwithstanding the lush glass design of the front door and the security measures put in place in Apple Stores to forestall possible break-ins, incidences of robberies have hit the headlines in the recent past. A good number of Apple Stores have witnessed burglaries with thieves making away with a significant portion of the Stores’ stock. Noteworthy incidences include the December 2016 incident where individuals drove through the glass door of a store and made away with unspecified number of Apple products on display, a March 2016 burglary where 67 iPhones with estimated worth of $ 49,300 were stolen, an incident in June 2016 where a thief disguised as an Apple employee made away with 19 iPhones worth $16,130, and a store which was attacked twice , in November 2016 and April 2017 which resulted in the loss of a combined sum of $ 64, 000 worth of goods. In December 2018 in Paris in the gilets jaunes protests, looters targeted Apple Stores and stole products of unspecified value.
Conclusion
Apple cuts for itself as a global company keen on creating an unforgettable customer experience. By so doing, it successfully navigated the murky waters of cut-throat competitions to profitability. Rather than get involved in price wars geared towards winning more customers to its fold, Apple focuses on retaining existing ones. The company redesigned its physical stores for just this purpose while its online store offers a safe and secure platform to purchase apps. The residual outcome is an unmatched loyalty among its customers.
AppleInsider. “Imposters Again Target NYC Apple Store,
Pilfer $16,000 in iPhones." AppleInsider, AppleInsider,
9 June 2016,
appleinsider.com/articles/16/06/09/imposters-pilfer-16000-in-iphones-from-new-york-city-apple-store.
New York Post. “Thieves Steal Dozens of iPhones from UWS
Apple Store — Twice." New York Post. New York Post,
3 Mar. 2016. Web. 8 Feb. 2019.
nypost.com/2016/03/30/thieves-steal-dozens-of-iphones-from-uws-apple-store-twice/.Vincent,
James